Below are some examples of district set ups.  Of these are only examples of some typical set ups.  TroubleTrakker can be customized in many ways.  You can always call us tool free at 877-225-0100 if you have questions regarding other way to set up TroubleTrakkerPRO

Example #1 – Small District - One Building

Groups

1 System Administrator

2 Technicians

Users

This is the most basic set up.  Here the Users will report a problem and the System Administrator will receive an e-mail for review with a link to assign to a technician.  Once assigned, the technician will receive and e-mail notifying him/her of the problem and assignment.  The user also receives an e-mail that the problem has been assigned to a Technician.  Once the technician has worked on the problem, the Technician writes a Work Report and both the user and Administrator receive an e-mail notifying them that the ticket has been solved.

Example #2 – Mid-Size District with a Technical Coordinator, 3 Technicians and several buildings

Groups

1 System Administrator

1 Tech Coordinator

3 Technicians

Users  

In this set up, Both the System Administrator and the Tech Coordinator will receive notification of new problems for assignment.  Both will have the ability to assign problems.  If the Tech Coordinator is the one who will be assigning all of the problems, the System Administrator can turn off e-mail notifications so he/she does not receive them. 

You can turn off e-mail notifications by going to Manage Groups > Edit notification preferences.

If a Technician works exclusively on problems within a single building you can “Auto-Assign” all or some problems to that Technician.  You can do this by going to Manage Technicians > Auto-Assign, then choose the technician, then the building.  You can further specify which problem types are assigned to each technician. 

Example #3

A larger district where a person in each building would receive notifications of Trouble Tickets but not be involved in assigning the tickets.  Also these persons would only get the notifications in their own buildings.

This is frequently used where there are multiple buildings and a user (a Principal in this example) wants to receive notifications of new tickets but another administrator will be actually assigning the tickets to the technicians.

Use the same set up in Example #2 but put the Principals in the Building Administrator group (or a custom created group).  Go to Edit Group Permissions and make sure the Building Administrator permission is turned on for that group.  Then go to Manage Buildings > Manage Users in Buildings and assign each Principal to their respective buildings.  Note: you must complete both of the above steps for this to work correctly.