|
 |
 |
 |
 |
|
| Did You Know? |
|
|
|
|
|
|
"I cannot say enough good things about The K12 WebMailPRO and The SchoolsBits E-Mail systems" |
|
 |
|
"We have upgraded from the basic service to WebMailPRO because of the great service and new features that have been added over the last 2 years." Click here to learn more. |
|
|
|
|
 |
 |
 |
 |
|
|
|
 |
|
TroubleTrakkerPro
is a web-based work report service for the reporting, tracking
and solving of technology issues. TroubleTrakkerPro
tracks technology problems from when they occur to when they are solved,
creating a reliable and efficient communication network between administrators, technicians, and end users of technology equipment. |
|
| Some of the features of TroubleTrakkerPro include: |
|
| • |
Create a historical record of technology problems,
and instantly produce detailed reports of the status of all reported problems. |
|
| • |
Track inventory and parts used for repairing equipment. |
|
| • |
Schedule tasks to begin on a certain date, occur on set intervals and/or run for a set number of occurrences. |
|
| • |
Create your own custom priority levels for trouble tickets. |
|
| • |
Set deadlines for tickets to be solved and generate automatic e-mails to technicians when a ticket is overdue. |
|
| • |
Balance work, assigning tickets to technicians based on current workload. |
|
| • |
Integrate the service with AssetTrakker
to see repair histories and warranty information for equipment. |
|
| • |
Customize almost every aspect of the web interface, from adding your logo and company colors,
to setting up your own user groups to determine who can use what parts of the service. |
|
| • |
Create custom reports and save for later retrieval. |
|
| • |
Automatically create status reports for each technician. See at a glance which tickets are overdue. |
|
| • |
Use advanced sorting options for ticket views - sort first by status, then by building, for example. |
|
| • |
Print tickets two ways - one ticket per page, or no page breaks. |
|
| • |
Customize single line trouble ticket reports, allowing quick access to tickets via hyperlink
to display further information. |
|
