---
title: Allowing Akuvox Intercom Devices Through the SecureSchool Firewall
description: "## Allowing Akuvox Intercom Devices Through the SecureSchool Firewall ## Overview This article explains how to allow Akuvox intercom devices through the SecureSchool firewall by allowing `akuvox.com`. Some Akuvox intercom devices require outbound access to Akuvox cloud services in order…"
url: "https://www.k12usa.com/docs/allowing-akuvox-intercom-devices-through-the-secureschool-firewall/"
updated: "2026-02-06"
category: SecureSchool
tags:
  - SecureSchool
---

# Allowing Akuvox Intercom Devices Through the SecureSchool Firewall

## Allowing Akuvox Intercom Devices Through the SecureSchool Firewall

## Overview

This article explains how to allow Akuvox intercom devices through the SecureSchool firewall by allowing
 `akuvox.com`. Some Akuvox intercom devices require outbound access to Akuvox cloud services in order to
 function properly (device registration, media services, configuration updates, and remote management).
 While Akuvox provides detailed firewall documentation listing multiple domains and ports, SecureSchool customers
 only need a simple configuration change to allow these devices to work correctly.

## Required SecureSchool Configuration

To allow Akuvox intercom traffic, complete both of the steps below.

### Step 1: Add `akuvox.com` to the Proxy Exception List

This ensures that Akuvox device traffic bypasses web proxy inspection, which can interfere with device
 authentication and media services.

1. Log in to the SecureSchool Admin Interface
2. Navigate to: **Filtering → Proxy → Proxy Exceptions**
3. Add the following domain: `akuvox.com`
4. Save your changes

**Note:** Adding the parent domain automatically covers all required Akuvox subdomains.

### Step 2: Add `akuvox.com` to the Website Allowed List

This ensures that SecureSchool’s web filtering does not block Akuvox cloud communication.

1. Navigate to: **Filtering → Website Allowed List**
2. Add: `akuvox.com`
3. Save your changes

## No Additional Port or IP Rules Required

At this time, the following are **not** required when using SecureSchool:

- No custom port forwarding rules
- No individual subdomain entries
- No static IP whitelisting

SecureSchool’s default outbound firewall behavior, combined with the steps above, is sufficient for Akuvox intercom devices.

## Vendor Reference (Akuvox Firewall Settings)

Akuvox provides its own detailed firewall and network guidance for SmartPlus Cloud services, including recommended
 domains and port ranges. This documentation is for reference only and is not required when using SecureSchool:

🔗 **Akuvox Knowledge Base – Network & Firewall Settings for SmartPlus Cloud**
 [https://knowledge.akuvox.com/docs/network-firewall-settings-for-akuvox-smartplus-cloud-service](https://knowledge.akuvox.com/docs/network-firewall-settings-for-akuvox-smartplus-cloud-service)

SecureSchool simplifies these requirements by allowing the parent domain rather than requiring manual configuration of each service endpoint.

## Troubleshooting Tips

If the intercom is still not connecting after applying the changes:

- Reboot the Akuvox device
- Allow several minutes for policy and DNS updates to take effect
- Confirm the device is using SecureSchool for outbound traffic

  **Need Help?**
 If you have questions or need assistance confirming these settings, contact K12USA Support.
 📧 [support@k12usa.com](mailto:support@k12usa.com)
 📞 [877-225-0100](tel:18772250100)