---
title: Customizing TroubleTrakkerPRO
description: "## 🎨 Customizing TroubleTrakkerPRO Every school district, technology department, and service organization operates a little differently — and TroubleTrakkerPRO was designed with that flexibility in mind. The customization tools within TroubleTrakkerPRO allow administrators to tailor the system to match their…"
url: "https://www.k12usa.com/docs/customizing-troubletrakkerpro/"
updated: "2026-05-06"
category: TroubleTrakkerPRO
tags:
  - TroubleTrakkerPRO
---

# Customizing TroubleTrakkerPRO

## 🎨 Customizing TroubleTrakkerPRO

Every school district, technology department, and service organization operates a little differently — and TroubleTrakkerPRO was designed with that flexibility in mind.

The customization tools within TroubleTrakkerPRO allow administrators to tailor the system to match their organization’s workflow, terminology, branding, and ticketing processes.

---

## 🖼️ Upload Custom Logo

The **Upload Custom Logo** section allows organizations to replace the default TroubleTrakkerPRO logo with their own district or company branding.

- ✅ Add your school district logo
- ✅ Personalize the user experience
- ✅ Reinforce department branding

**Navigation:** Customize Service > Upload Custom Logo

---

## 📝 Customize Problem Reports

The **Customize Problem Report** section allows administrators to create additional fields that users complete when submitting new tickets.

**Navigation:** Customize Service > Customize Problem Report

1. Enter the field name.
2. Optionally check **Required**.
3. Click **Create New Custom Field**.

**Example custom fields:**

- District Serial #
- Vendor Serial #
- Asset Tag
- Student ID
- Chromebook Number
- Inventory Barcode

  **💡 Tip:** If AssetTrakker is being used, fields such as **Room** and **Asset** can become searchable drop-down selections instead of manual text-entry fields.

---

## 🔢 Customize Problem Numbering

The **Customize Problem Numbering** section allows administrators to define how ticket numbers are generated.

**Navigation:** Customize Service > Customize Problem Numbering

- ✅ Match existing district ticket formats
- ✅ Start numbering from a specific value
- ✅ Simplify internal tracking procedures

---

## ➕ Add a New Problem Type

Problem Types allow organizations to create separate service categories within TroubleTrakkerPRO.

**Navigation:** Customize Service > Add a New Problem Type

**Example Problem Types:**

- Technology Support
- Chromebook Repair
- Maintenance
- Transportation
- Facilities
- Food Services

---

## ✏️ Edit Problem Types

The **Edit Problem Types** section allows administrators to modify existing ticket categories.

**Navigation:** Customize Service > Edit Problem Types

- ✅ Rename Problem Types
- ✅ Update descriptions
- ✅ Reorganize service categories

---

## 🧱 Arrange Problem Type Icons

The **Arrange Problem Type Icons** section controls the display order of Problem Type icons shown to users under **Report a Problem**.

**Navigation:** Customize Service > Arrange Problem Type Icons

Districts may choose to place the most commonly used Problem Types first.

---

## 🗑️ Delete Problem Types

The **Delete Problem Types** section allows administrators to permanently remove unused Problem Types.

**Navigation:** Customize Service > Delete Problem Types

  **⚠️ Important:** Use caution when deleting categories associated with existing tickets.

---

## 📋 Manage Common Problems

The **Manage Common Problems** section allows administrators to create pre-defined ticket descriptions users can quickly select during ticket submission.

**Navigation:** Customize Service > Manage Common Problems

This helps standardize ticket wording and reduce repetitive typing.

**Example Common Problems:**

- Chromebook will not power on
- Password reset needed
- Printer offline
- Internet connection issue
- Smartboard issue

  **💡 Tip:** Common Problems should contain at least 10 characters so they satisfy the ticket comment requirement.

---

## 🛠️ Customize Work Reports

The **Customize Work Report** section allows administrators to create additional custom fields technicians can complete while writing Work Reports.

**Navigation:** Customize Service > Customize Work Report

**Example custom Work Report fields:**

- Vendor Ticket #
- Warranty Claim #
- RMA Number
- Follow-Up Required
- Escalation Reference

Standard Work Reports already support:

- ✅ Start Time / End Time tracking
- ✅ Mileage tracking
- ✅ % Complete tracking
- ✅ Technician assignment
- ✅ Attachments
- ✅ Inventory usage tracking
- ✅ Purchased item tracking

  **💡 Tip:** If AssetTrakker integration is enabled, technicians can select inventory items directly from AssetTrakker and associate assets or equipment with tickets.

---

## 🚦 Customize Priority Settings

The **Customize Priority Settings** section allows administrators to define available ticket priority levels.

**Navigation:** Customize Service > Customize Priority Settings

**Example Priority Levels:**

- Low
- Normal
- High
- Critical
- Emergency

---

## 📧 Mail From: Preferences

The **Mail From: Preferences** section allows administrators to customize the sender information used for TroubleTrakkerPRO email notifications.

**Navigation:** Customize Service > Mail From: Preferences

**Example sender addresses:**

- HelpDesk@schooldistrict.org
- TechSupport@district.org
- support@k12usa.com

---

## 🆘 Need Help?

If you have any questions about customizing TroubleTrakkerPRO, please contact our support team.

📧 [support@k12usa.com](mailto:support@k12usa.com)
 📞 [877-225-0100](tel:8772250100)