---
title: How to deal with a name change on an existing account
description: "#### Summary Paragraph #### Information If one of your users changes their name and you need to create a new e-mail address, while still allowing them to receive e-mail from their old e-mail address, please follow these instructions: - Go…"
url: "https://www.k12usa.com/docs/how-to-deal-with-a-name-change-on-an-existing-account/"
updated: "2025-11-11"
category: WebMailPRO
tags:
  - WebMailPRO
---

# How to deal with a name change on an existing account

#### Summary

Paragraph

#### Information

If one of your users changes their name and you need to create a new e-mail address, while still allowing them to receive e-mail from their old e-mail address, please follow these instructions:

- Go to Manage Users > Edit User Properties > Locate and pull up their account
- Change the Last Name and Username information > Save Your Changes
- Go back to account again and add in the old username as a mail alias (under E-Mail Aliases) > Save your Changes.

Note: Only mail administrators can make the above changes.