--- title: "I’m receiving a mail failure after replying to an e-mail sent from a phone e-mail client" description: "If you are having trouble replying to e-mails sent from a phone e-mail client just ask the sender to add their Full Name to their mail client's settings. Note that the mail failure may look like this: ``` Hi. This…" url: "https://www.k12usa.com/docs/im-receiving-a-mail-failure-after-replying-to-an-e-mail-sent-from-a-phone-e-mail-client/" updated: "2025-11-11" category: WebMailPRO tags: - WebMailPRO --- # I’m receiving a mail failure after replying to an e-mail sent from a phone e-mail client If you are having trouble replying to e-mails sent from a phone e-mail client just ask the sender to add their Full Name to their mail client's settings. Note that the mail failure may look like this: ``` Hi. This is the qmail-send program at mailout-02-05.k12usa.internal. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : Rev=2.2.7, EXT=suzanned@k12hq.com