---
title: "SecureSchool: Updating Your Static IP Address After an ISP Change"
description: "## 📷 SecureSchool: Updating Your Static IP Address After an ISP Change ## 📖 Overview If your Internet provider assigns your school a new static IP address (for example, after switching ISPs or upgrading your Internet service), SecureSchool will need…"
url: "https://www.k12usa.com/docs/secureschool-updating-your-static-ip-address-after-an-isp-change/"
updated: "2026-05-27"
category: SecureSchool
tags:
  - SecureSchool
---

# SecureSchool: Updating Your Static IP Address After an ISP Change

## 📷 SecureSchool: Updating Your Static IP Address After an ISP Change

## 📖 Overview

If your Internet provider assigns your school a new static IP address (for example, after switching ISPs or upgrading your Internet service), SecureSchool will need to be updated with the new network settings.

Fortunately, this process is quick and can usually be completed directly through the SecureSchool web-based controls with minimal downtime.

This guide explains how to safely update your:

- Public / Static IP Address
- Subnet Mask
- Default Gateway

## 🔎 When to Use

- Your ISP has assigned you a new static IP address
- You are switching Internet providers
- Your ISP upgraded or changed your Internet service
- SecureSchool cannot reach the Internet after an ISP change

## ⚠️ Before You Begin

- Obtain the new network settings from your ISP
- Verify the exact Static IP Address, Subnet Mask, and Default Gateway
- Schedule the change during a maintenance window if possible

**Important:** Do not change the DNS server settings unless specifically instructed by K12USA Support.

## 🛠️ Updating the SecureSchool WAN IP Settings

### Step 1 — Log into SecureSchool

Log into the SecureSchool web interface using an administrator account.

### Step 2 — Navigate to Basic Setup

Go to:  **Setup → Basic Setup**

### Step 3 — Update the Outside Interface Settings

Under the **Outside Interface Settings** section, update the following fields with the information provided by your ISP:

- Outside IP Address
- Outside Netmask
- Default Gateway IP Address

### Step 4 — Save the Changes

Click **Save Changes**.

### Step 5 — Commit and Restart

After saving the settings:

1. Click **Commit/Restart**
2. Allow SecureSchool several minutes to restart networking services

During this time, Internet access may temporarily disconnect and SecureSchool services may briefly restart.

## 🔄 Automatic Check-In to K12USA

Once SecureSchool reconnects to the Internet, it will automatically:

- “Phone home” to K12USA
- Report the updated IP information
- Resume normal communication with our support systems

In most cases, no additional action is required.

## ⏱️ Expected Downtime

Most IP address changes only require a brief interruption while networking services restart. In many cases, downtime is only a few minutes.

## 🧩 Troubleshooting

### SecureSchool Cannot Reach the Internet After Changes

Double-check the following settings:

- IP Address
- Subnet Mask
- Default Gateway

Even a small typo can prevent connectivity.

### Unsure Which Values to Enter?

Contact your ISP directly and ask them to confirm the Static IP Address, Gateway, and Subnet Mask.

### Still Offline After Updating?

- Reboot the ISP modem/router if applicable
- Verify cabling
- Contact K12USA Support for assistance

## 💡 Helpful Tip

If your ISP provides a future activation date for the new IP settings, wait until the actual cutover occurs before applying the changes in SecureSchool.

Applying the new IP settings too early may disconnect SecureSchool from the Internet.

## 📞 Need Help?

K12USA Support is happy to assist with static IP changes and ISP migrations.

📧 [support@k12usa.com](mailto:support@k12usa.com)
 📞 877-225-0100