---
title: Some messages show up garbled and can not be read
description: "#### Summary Sometimes messages are unreadable. #### More Information This is caused by faulty HTML code and frequently happens when a message is forwarded or replied to. Unfortunately this is caused by the author of the message and there isn't…"
url: "https://www.k12usa.com/docs/some-messages-show-up-garbled-and-can-not-be-read/"
updated: "2025-11-21"
category: WebMailPRO
tags:
  - WebMailPRO
---

# Some messages show up garbled and can not be read

#### Summary

Sometimes messages are unreadable.

#### More Information

This is caused by faulty HTML code and frequently happens when a message is forwarded or replied to. Unfortunately this is caused by the author of the message and there isn't a way to fix it.