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| Did You Know? |
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"SecureSchool is excellent!!!..." |
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"And (if this is even possible) the support has been better than excellent. I have used both e-mail and phone support, depending on the need. Response times have been FAST!..." Click here to learn more. |
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The Next Level in Technology Service Management!
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Since it's introduction in 1999, TroubleTrakker has solved nearly one million technology problems.
Our most current version — TroubleTrakkerPRO — makes the reporting, tracking and management of technology issues a breeze! |
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TroubleTrakker was created with a simple core idea - to track technology problems from when they occur to when they are solved,
and create a reliable and efficient communication network between administrators, technicians, and end users of technology equipment.
By using a technology tracking system such as TroubleTrakkerPRO, you are ensuring that your staff
can handle technology issues in an organized and efficient manner.
By using a Web-Based technology tracking system you are ensuring that you
do not have the hassle of upgrading and maintaining the software.
See below to learn how TroubleTrakkerPRO can work for your organization.
Click to view screen demos for TroubleTrakkerPRO.
Click to calculate your price for TroubleTrakkerPRO.
Click to sign up for a Free Full-access Unlimited Use 30 Day Trial!
Get AssetTrakker FREE when you sign up for this service!
Click the links below for Questions and Answers about TroubleTrakkerPRO:
TroubleTrakkerPRO
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"...The tech staff is very pleased with TroubleTrakkerPRO
software from K12USA. The dollars saved by minimizing time on task are immeasurable. I was initially hesitant to give up my Outlook Task
Manager method of managing our problems in lieu of an internet based system. But after more than three years of using TroubleTrakkerPRO I
can truthfully say I don't know how we survived without it. The ease of reporting for teachers, and assigning tasks to techs, has
allowed me the time I need to do the other tasks my job requires. The ability to customize the on line trouble choices and suggest
simple solutions to teachers, even before they report their problem, has made for rapid response and quickly solved problems for our
network users. Internet access eliminates redundant travel between buildings and allows techs a very clear understanding of user
problems as well as the ability to immediately report the problem as solved. Network users find it very reassuring that TroubleTrakkerPRO
keeps them apprised of the status of their problem. Anyone managing a network and technical staff will find TroubleTrakkerPRO to be
their "Right Hand Man"..........or Woman" "
Ronald Deal, Mount Holly School District, NJ
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How does TroubleTrakkerPRO work?
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A user logs in to TroubleTrakkerPRO and reports a technology problem. View Demo. |
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The designated administrator is automatically notified of the problem. |
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The administrator assigns the problem to a technician (or outside vendor if desired). |
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The technician works on the problem and logs on to TroubleTrakkerPRO and files a work report. |
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The user and administrator are notified of the work done and the current status of the problem. |
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"TroubleTrakkerPRO has changed my life!
After 10 years of hastily scribbled messages on random bits of paper and garbled voice mail, I finally am able to control my computer problems.
Every day I can see what my techs get done!"
Gail Hicks, West Deptford School District
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What else can TroubleTrakkerPRO do?
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| Management Features |
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Create a historical record of technology problems,
and instantly produce detailed reports of the status of all reported problems. |
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Track inventory and parts used for repairing equipment. |
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Schedule tasks to begin on a certain date, occur on set intervals and/or run for a set number of occurrences. |
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Create your own custom priority levels for trouble tickets. |
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Set deadlines for tickets to be solved and generate automatic e-mails to technicians when a ticket is overdue. |
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Balance work, assigning tickets to technicians based on current workload. |
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Integrate the service with AssetTrakker
to see repair histories and warranty information for equipment. |
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Customize almost every aspect of the web interface, from adding your logo and company colors,
to setting up your own user groups to determine who can use what parts of the service. |
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| Report Features |
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Create custom reports and save for later retrieval. |
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Automatically create status reports for each technician. See at a glance which tickets are overdue. |
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Use advanced sorting options for ticket views - sort first by status, then by building, for example. |
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Print tickets two ways - one ticket per page, or no page breaks. |
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Customize single line trouble ticket reports, allowing quick access to tickets via hyperlink
to display further information. |
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"We have been extremely pleased with both TroubleTrakkerPRO and WorkTrakkerPRO.
Before using these Web based applications, we were using paper forms for all of our work orders and request. These forms were getting lost,
being delayed because of the routing process, lacking follow up, not providing real information on how many or how long a work order took
and identifying what types of work orders where being generated.
ALL of these issues have been resolved since implementing both TroubleTrakkerPRO and WorkTrakkerPRO.
I like the having the application Web based because it gives access to all of our teachers and administrators.
I have put a direct link to your site on our school corporation's home page to make it easier for all of our staff to access.
When we first implemented the process and told everyone that all work orders had to be done via TroubleTrakkerPRO or WorkTrakkerPRO,
we heard from staff that they did not want to change. Now that we have been using the applications for over a year, I can now say that all
of our users would not want to go back to the "old way". They like the ability to monitor the progress and get feed back when the work order
is completed. My technicians like the applications because it helps them set daily priorities.
As a manager, I now am able to get a better handle on the requested work orders. I can also generate reports and provide specific data that helping us
as we implement the Baldrige quality program at Tri-Creek School Corporation.
I like the new enhancements that you are implementing for both TroubleTrakkerPRO and WorkTrakkerPRO.
Keep up the good work."
Robert Hopper, Director of Technology, Tri-Creek School Corporation
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