If you’re still running your school help desk the old-fashioned way, it’s time to automate. So you are the school help desk. Do you find yourself: Digging through a messy pile of trouble tickets? Frantically searching emails for work requests? Spending hours on the phone assigning tasks and chasing down your repair team? Getting bombarded …
by Lisa McComsey 
World’s most-told lie? “We have great customer service.” Your due diligence will uncover the truth. So, you just purchased an expensive system for your school. You were wowed by the product and impressed with the promise of “great customer service.” You may even have paid for an enhanced service plan, which would surely guarantee top-notch support. …
by Lisa McComsey 
These days, lousy tech support is not only accepted, it’s expected. How to find the “good guys.” A new thread was recently posted on one of the IT forums we follow. The topic was, “How have you resolved a problem when (Big-Name Tech Company) is non-responsive?” Answers ranged from a suggestion to fib to customer support—pretend …
by Lisa McComsey FROM OUR BLOG
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