Schools may occasionally experience Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) style attacks, where excessive or malicious traffic targets school services such as internet access, email, or web applications.
How SecureSchool Can Help #
SecureSchool includes a firewall and our support team can assist schools during active attack situations by applying targeted mitigation rules. These actions are performed in real time and are tailored to the specific traffic pattern affecting the school.
Typical Support Actions May Include
- Applying temporary firewall or pre-NAT rules to block abusive traffic
- Blocking specific source IP addresses or ranges involved in the attack
- Restricting traffic to targeted public-facing services
- Limiting excessive connection attempts that impact performance
- Monitoring traffic behavior while the attack is in progress
These mitigation steps are designed to stabilize service and reduce impact while the attack is ongoing.
Important Notes #
- SecureSchool is not a cloud-based DDoS scrubbing service
- Mitigation effectiveness depends on the size and nature of the attack
- Very large, upstream saturation attacks may still require ISP involvement
- Rules applied during an attack may be temporary and adjusted as conditions change
What Schools Should Do During an Attack #
If you believe your school is experiencing a DoS or DDoS attack:
- Contact SecureSchool Support immediately
- Provide details on what services are affected
- Stay available while mitigation steps are applied
- Follow any additional guidance provided by support
Our goal is to help reduce disruption and restore stability as quickly as possible.
