Summary #

NeoPost Postage Meters require a connection directly to their servers to function correctly.  They also require that the be setup in an non-typical way.

More Information #

First, some NeoPost Postage Meters do not use DHCP correctly to discover their IP address and DNS settings.  It’s best to statically set the device with all the IP settings it needs to function on the network (IP address, subnet mask, default gateway, DNS server).  If your model has a setting for proxy server, disable it.  You do not want it going through the proxy…you want it connecting directly.

Once it’s IP settings are configured correctly, go to “Firewall” -> “Protocol Rules” and make the following firewall rule in SecureSchool:

• Name: NeoPost
• Type: Allow
• Protocol: All
• Direction: From Inside
• Source Address: “0.0.0.0/0”
• Destination Address: “12.196.11.128/25”

After you go to “Commit Changes” and restart, the NeoPost equipment should work correctly.