- 🎨 Customizing TroubleTrakkerPRO
- 🖼️ Upload Custom Logo
- 📝 Customize Problem Reports
- 🔢 Customize Problem Numbering
- ➕ Add a New Problem Type
- ✏️ Edit Problem Types
- 🧱 Arrange Problem Type Icons
- 🗑️ Delete Problem Types
- 📋 Manage Common Problems
- 🛠️ Customize Work Reports
- 🚦 Customize Priority Settings
- 📧 Mail From: Preferences
- 🆘 Need Help?
🎨 Customizing TroubleTrakkerPRO #
Every school district, technology department, and service organization operates a little differently — and TroubleTrakkerPRO was designed with that flexibility in mind.
The customization tools within TroubleTrakkerPRO allow administrators to tailor the system to match their organization’s workflow, terminology, branding, and ticketing processes.
🖼️ Upload Custom Logo #
The Upload Custom Logo section allows organizations to replace the default TroubleTrakkerPRO logo with their own district or company branding.
- ✅ Add your school district logo
- ✅ Personalize the user experience
- ✅ Reinforce department branding
Navigation: Customize Service > Upload Custom Logo
📝 Customize Problem Reports #
The Customize Problem Report section allows administrators to create additional fields that users complete when submitting new tickets.
Navigation: Customize Service > Customize Problem Report
- Enter the field name.
- Optionally check Required.
- Click Create New Custom Field.
Example custom fields:
- District Serial #
- Vendor Serial #
- Asset Tag
- Student ID
- Chromebook Number
- Inventory Barcode
🔢 Customize Problem Numbering #
The Customize Problem Numbering section allows administrators to define how ticket numbers are generated.
Navigation: Customize Service > Customize Problem Numbering
- ✅ Match existing district ticket formats
- ✅ Start numbering from a specific value
- ✅ Simplify internal tracking procedures
➕ Add a New Problem Type #
Problem Types allow organizations to create separate service categories within TroubleTrakkerPRO.
Navigation: Customize Service > Add a New Problem Type
Example Problem Types:
- Technology Support
- Chromebook Repair
- Maintenance
- Transportation
- Facilities
- Food Services
✏️ Edit Problem Types #
The Edit Problem Types section allows administrators to modify existing ticket categories.
Navigation: Customize Service > Edit Problem Types
- ✅ Rename Problem Types
- ✅ Update descriptions
- ✅ Reorganize service categories
🧱 Arrange Problem Type Icons #
The Arrange Problem Type Icons section controls the display order of Problem Type icons shown to users under Report a Problem.
Navigation: Customize Service > Arrange Problem Type Icons
Districts may choose to place the most commonly used Problem Types first.
🗑️ Delete Problem Types #
The Delete Problem Types section allows administrators to permanently remove unused Problem Types.
Navigation: Customize Service > Delete Problem Types
📋 Manage Common Problems #
The Manage Common Problems section allows administrators to create pre-defined ticket descriptions users can quickly select during ticket submission.
Navigation: Customize Service > Manage Common Problems
This helps standardize ticket wording and reduce repetitive typing.
Example Common Problems:
- Chromebook will not power on
- Password reset needed
- Printer offline
- Internet connection issue
- Smartboard issue
🛠️ Customize Work Reports #
The Customize Work Report section allows administrators to create additional custom fields technicians can complete while writing Work Reports.
Navigation: Customize Service > Customize Work Report
Example custom Work Report fields:
- Vendor Ticket #
- Warranty Claim #
- RMA Number
- Follow-Up Required
- Escalation Reference
Standard Work Reports already support:
- ✅ Start Time / End Time tracking
- ✅ Mileage tracking
- ✅ % Complete tracking
- ✅ Technician assignment
- ✅ Attachments
- ✅ Inventory usage tracking
- ✅ Purchased item tracking
🚦 Customize Priority Settings #
The Customize Priority Settings section allows administrators to define available ticket priority levels.
Navigation: Customize Service > Customize Priority Settings
Example Priority Levels:
- Low
- Normal
- High
- Critical
- Emergency
📧 Mail From: Preferences #
The Mail From: Preferences section allows administrators to customize the sender information used for TroubleTrakkerPRO email notifications.
Navigation: Customize Service > Mail From: Preferences
Example sender addresses:
- HelpDesk@schooldistrict.org
- TechSupport@district.org
- support@k12usa.com
🆘 Need Help? #
If you have any questions about customizing TroubleTrakkerPRO, please contact our support team.
