📷 SecureSchool: Allowing HUDL Focus Cameras Through the Firewall #

📖 Overview #

HUDL Focus camera systems require specific domains and ports to communicate properly for video streaming,
synchronization, and device communication.

If these are blocked by SecureSchool, cameras may fail to stream or connect properly.

This guide outlines the recommended configuration for allowing HUDL Focus devices through SecureSchool.

🌐 Step 1: Allow Required Domains #

Add the following domains to your Website Access settings and mark them as Unfiltered.

👉 Reference: Hudl Technical Requirements

https://support.hudl.com/s/article/technical-requirements-focus-indoor?language=en_US&topic=Prep_for_Install#broadcastreqs

How to Add Domains #

1. Log into SecureSchool
2. Go to Website Filtering → Website Access
3. Click Add Sites
4. Paste the domains above
5. Then configure the following:
   • Reason for Change: Example: Allow access to HUDL Focus cameras
   • Filtering: Select Unfiltered
   • Port Access: Leave default (Add Port Access Rules)
   • Filter Sets: Select the appropriate groups
     Example: SSB_Administrators
6. Click Submit

Tip: You can paste all domains at once—SecureSchool will automatically separate them.

🔐 Step 2: Allow Required Port (RTMP) #

HUDL cameras use RTMP for streaming, which requires port 1935.

Steps #

1. Go to Firewall → Port Access
2. Create rules allowing:
   • Port 1935
   • Protocol: HTTP
   • Protocol: HTTPS

🧠 Step 3: Add Camera to IP Group (Recommended) #

If your environment uses transparent filtering, add the camera to an IP Group.

Steps #

1. Go to User Auth → IP Groups
2. Click Add a Workstation IP
3. Enter:
   • IP or IP Range
     Enter the camera’s IP address (recommended: use a DHCP reservation)
   • Name
     Example: HUDL Camera 1
4. Under Add to IP Group, select SSB_Administrators
5. Click Submit
6. Click Enable Access if needed

Why this matters: This ensures the camera is treated as a trusted device and not restricted by filtering policies.

🧠 Step 4: Alternative Method — Add Camera to Firewall Table #

If you prefer firewall-based control, add the camera to a Firewall Table.

Steps #

1. Go to Firewall → Firewall Tables
2. Click Manage Table Entries
3. From the dropdown, select InternalServers
4. Add the camera’s IP address
5. Save or apply changes

Why this matters: This allows consistent handling of the device through firewall rules and policies.

🧠 Step 5: (Optional) Create a DHCP Reservation #

If your school is using SecureSchool DHCP Services, we recommend creating a DHCP reservation
for each HUDL camera so the IP address stays the same.

Steps #

1. Go to Setup → DHCP Services
2. Confirm that Use K12USA SecureSchool’s DHCP Server is enabled
3. Click the Reservations tab
4. Select the appropriate DHCP scope
5. Locate the camera in the lease list and click Add Reservation
   – or click Add a new Reservation to enter it manually
6. Save the reservation

Why this matters:
Keeps IP addresses consistent
Prevents rules from breaking
Makes troubleshooting easier

Note: This step only applies if using SecureSchool DHCP Services.
If DHCP is handled by another device (Windows server, router, etc.), create the reservation there instead.

🔍 Troubleshooting #

If the HUDL camera is still not working, use SecureSchool’s built-in tools to verify connectivity.

Check the camera’s IP address #

• Go to Setup → DHCP Services → Leases
• Locate the device by hostname, MAC address, or vendor

Test connectivity from SecureSchool #

• Go to Tools & Tests → Tools
• Use:
  • Ping – test if the device is reachable
  • Arp-Scan – locate devices on the network
  • DNS – confirm domain resolution
  • Command Line Utility – for advanced troubleshooting

Verify configuration #

• Domains are set to Unfiltered
• Port 1935 is allowed
• Device is added to:
  • IP Group or
  • Firewall Table
• DHCP reservation is configured (if applicable)

Note: Many HUDL systems use Axis-based cameras, so checking MAC/vendor info can help identify the correct device.

⚠️ Notes #

• Either IP Groups or Firewall Tables can be used depending on your setup
• IP Groups are typically used in transparent filtering environments
• Firewall Tables are typically used for network-level rule control
• Refer to HUDL documentation if requirements change

🆘 Need Help? #

Questions? We’re happy to help!

📧 support@k12usa.com
📞 877-225-0100