Summary #

Problem getting messages in the junkmail folder which are not junkmail.

More Information #

When SPAM filtering is turned on for your organization, each message is evaluated as it is received and given a numeric score. If this score exceeds the threshold set by the organization it is deleted or placed in the junkmail folder for review.

There are a few ways you can change this.

One is for you to lower the SPAM threshold. We advise this only if you entire organization has a lot of people with this problem. Or, if the messages are from one particular domain, the domain can be added under Global SPAM Rules as an exception.

Lastly, an individual user can create a Mail Rule under Personal Settings > Rule Wizard to put messages from a particular sender into the Inbox.