- 📊 TroubleTrakkerPRO Reports & Ticket Search Guide
- 📖 Reports Menu Overview
- 📝 Problems I Reported
- 🔎 Search & Filtering
- 📤 Export Reports
- 👨💻 Problems Assigned To Me
- 🔧 Unsolved Problems
- ✅ Solved Problems
- 🔒 Closed Problems
- 👤 Unassigned Problems
- 📄 Opening Ticket Details
- 🔍 Search Reports Menu
- 🎫 Search By Ticket Number
- 📌 Search By Status
- 💻 Search By Asset Item
- 👨🔧 Search By Assigned Technician
- 🏫 Search By Building
- 🧠 Advanced Ticket Search
- 💾 Report Templates
- 💡 Tips & Best Practices
- 🔗 Related Features
- 📞 Need Help?
📊 TroubleTrakkerPRO Reports & Ticket Search Guide #
The Reports and Search Reports sections in TroubleTrakkerPRO make it easy to track tickets, monitor technician activity, locate historical issues, and export report data for auditing or documentation purposes.
Whether you need to review unresolved problems, search for a specific ticket, or generate detailed reports, TroubleTrakkerPRO provides several built-in reporting tools to help keep everything organized. 🚀
📖 Reports Menu Overview #
The View Reports menu provides quick access to tickets based on their current status.
- 🔧 Unsolved Problems
- ✅ Solved Problems
- 🔒 Closed Problems
- 👤 Unassigned Problems
📝 Problems I Reported #
The Problems I Reported section displays tickets submitted by the currently logged-in user.
- View previously submitted tickets
- Search for specific tickets
- Sort report columns
- Export report data
- Open ticket details
🔎 Search & Filtering #
Most report screens include a built-in search bar that allows users to search by ticket number, problem description, building, technician, problem type, or any visible column.
📤 Export Reports #
Many report screens include an Export Reports button. Clicking this button exports the currently displayed report data to a .txt file.
👨💻 Problems Assigned To Me #
The Problems Assigned To Me section displays tickets currently assigned to the logged-in technician or administrator.
Technicians can open tickets, add work reports, reassign tickets, close tickets, and export report data.
🔧 Unsolved Problems #
The Unsolved Problems report displays all active tickets that are still open or in progress.
This report is commonly used to monitor outstanding issues, technician workloads, aging tickets, and unassigned requests.
✅ Solved Problems #
The Solved Problems report displays tickets marked as solved by technicians.
Solved tickets remain available for review and can still be reopened if additional work is needed.
🔒 Closed Problems #
The Closed Problems report displays tickets that have been fully closed and finalized.
👤 Unassigned Problems #
The Unassigned Problems report displays tickets that have not yet been assigned to a technician.
📄 Opening Ticket Details #
Click anywhere on a ticket row to open the full ticket details screen.
🧾 Problem Report Information #
This section displays the original ticket information, including reported by, submit date, ticket number, problem type, status, building, room, priority, assigned technician, user comments, custom fields, and attachments.
🛠️ Work History #
The Work History section tracks all technician activity related to the ticket, including notes, updates, attachments, repair information, inventory changes, and student/device information.
📋 Work Order Information #
The Work Order section summarizes work order ID, received date, priority, assigned technician, requester, ticket description, labor tracking, mileage, and percentage complete.
⚙️ Action Buttons #
Available action buttons vary based on ticket status and user permissions.
- ✍️ Write Work Report
- 🔄 Reassign Problem
- 🔒 Close Problem Report
- ♻️ Reopen Problem
🔍 Search Reports Menu #
The Search Reports menu provides several methods for locating tickets.
- 🎫 By Ticket Number
- 📌 By Status
- 💻 By Asset Item
- 👨🔧 By Assigned Technician
- 🏫 By Building
- 🧠 Advanced Ticket Search
🎫 Search By Ticket Number #
Use this option to locate a ticket using its exact ticket number.
📌 Search By Status #
Use this option to search tickets based on their current status.
- All
- All Unsolved Problems
- Problem Solved
- Problem Can’t Be Fixed By Assigned Tech
- Problem Not Solved, Still Working
- Problem Closed
- Problem Unassigned
💻 Search By Asset Item #
Use this option to locate tickets associated with a specific asset.
Search filters include building, room, and asset.
👨🔧 Search By Assigned Technician #
Use this option to locate tickets assigned to a specific technician.
🏫 Search By Building #
Use this option to search tickets associated with a specific building or campus location.
🧠 Advanced Ticket Search #
The Advanced Ticket Search provides powerful filtering and reporting tools.
Administrators can search using keywords or phrases, ticket dates, status, building, problem type, reported by, and assigned technician.
🗂️ Field Selection #
Administrators can choose which fields appear in the report output.
📄 Standard Ticket Fields #
- Reported By
- Assigned To
- Submit Date
- Problem Type
- Building/Room
- Priorities
- Asset Item
- Comments
🏷️ Custom Ticket Fields #
- Serial Numbers
- Student IDs
- Grade Levels
- Device Assignments
- Other custom fields
🛠️ Work Report Fields #
- Work Date
- Technician
- Work Status
- Work Description
- Mileage
- Repair Cost
- Additional custom fields
💾 Report Templates #
Advanced searches can be saved as reusable templates. Templates help administrators quickly rerun common searches, standardize reports, and save reporting configurations.
💡 Tips & Best Practices #
- ✅ Review Unassigned Problems daily to ensure tickets are assigned promptly.
- ✅ Use Advanced Ticket Search for audits and historical reporting.
- ✅ Export reports regularly for backups and documentation.
- ✅ Use asset-based searches to track recurring hardware issues.
- ✅ Encourage technicians to enter detailed work history notes for better documentation.
🔗 Related Features #
- Report a Problem
- Write a Work Report
- Scheduled Tasks
- Manage Users
- Customize Service
- Technician Tasks
📞 Need Help? #
If you have questions about TroubleTrakkerPRO reports or search tools, please contact the K12USA Support Team.
